CUSTOMER SERVICE

Frequently asked questions
On this page you will find answers to possible questions. We advise you to take a look at the frequently asked questions first, this might address your needs.  If you cannot find the answer to your question, please contact us by email (info@sharkandanchor) or by phone +31 6 41483070.

Money back guarantee
We will always refund your money at SHARK & ANCHOR, this is the Trust Foundation of our webshop. If you are not satisfied with your order, you can return the product within 14 working days after receiving the order. For further information: How do I return/exchange an item?

Exchange/return
SHARK & ANCHOR articles can be fitted and appraised for 14 business days after receipt without obligation. Within this trial period you can return or exchange your order easily. For further information: How do I return/exchange an item?

Payment methods
At SHARK & ANCHOR you can pay in different ways: by iDeal, PayPal and bank transfer. Each order will be delivered after payment. For further information: How can I pay?

Delivery information
SHARK & ANCHOR doesn’t charge any shipment costs. The costs for returning your order are for your own account. SHARK &ANCHOR sends their parcels worldwide with POSTNL. For further information: What are the shipping charges for my order?

Order
You can easily purchase SHARK & ANCHOR. You can also call (+31 6 41483070 during office hours) and email (info@sharkandanchor.com). We will be happy to help you.

Maintenance of your product
It’s important to have your product well maintained because the maintenance of the material may vary for each article, so we give specific maintenance advice for every article on their product page.

Newsletter
SHARK & ANCHOR send regular newsletters to keep you informed of the latest new product and promotions. Each newsletter is compiled with care and we will never supply your data to third parties. You can easily check out of receiving these newsletters, to unsubscribe you just go to to the links at the bottom of the newsletter.