SHIPPING & RETURNS
Products of SHARK & ANCHOR may be tried for up to 14 business workdays after receipt without obligation. After this trial period the sale is closed.
Should you need to exchange for another size or different model, then this is possible, provided that the exchange/return conditions are met, (see conditions below). We kindly request you to submit any required exchange transactions via e-mail (email@example.com). In addition we kindly request to fill out the enclosed return slip on which you should clearly specify, whether another model or different size is required. When the exchanged article you request is different in price, we will settle the difference.
Returning your order
It may occur that your order does not meet your satisfaction. Once your order has been returned in good condition and all return conditions are met, we will refund the purchase amount to you in due course.
Sign in your return/exchange via e-mail (firstname.lastname@example.org).
- Pack your order in the original shipping box.
- Put the fully completed return form in the original product box.
- Seal the shipping box well.
- Remove the original address label on the shipping box.
- Paste the return address visible on the shipping box.
- Send the package off via a transport carrier of your choice (e.g. Post Office, EN/UPS/GLS etc)
- Keep the shipping document receipt for your records.
SHARK & ANCHOR
6133 BA Sittard
We cannot take back or exchange if:
- the period of 14 working days has expired.
- articles have shown to have been worn and/or used.
- the product shows signs of wear and tear.
- articles in your possession are damaged.
- the original packaging is missing.
- the return form is missing.
You can always get your money back at SHARK & ANCHOR; this is the trust policy of our webshop. If you are not satisfied with your order, you can return the articles within 14 working days after receiving the order. Fill out the return form and return your order in its original packaging to SHARK & ANCHOR. Further details can be found under: How do I return/exchange an item? Although this doesn’t occur often can you please mention the reason for return, so that we can further improve our products and service? As soon as we have received your returned item(s) in good condition we will refund your payment.
SHARK & ANCHOR doesn’t charge any shipping costs world wide for your order.
As soon as we have received your order, you will receive a confirmation e-mail. When your order is shipped you will receive a second email with a track & trace code that allows you to follow your order.
Unless clearly indicated otherwise, your package, ordered and paid for before 3 pm on working days will be sent the same day with POSTNL. In The Netherlands POSTNL delivers within 1-2 business days. If the ordering screen indicates that the article is not in stock, please contact us by email or phone and we will inform you about the delivery time.
|The Netherlands||1 day|
|Czech Republic||3-5 days|